At Visit Marlow we are committed to protecting the privacy of the personal information you provide us on our digital channels.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We believe it is important for you to know what information we collect and how we treat the information you share with us.

The following policy explains how your personal information will be treated as you use our digital channels and their features. ‘Personal Information’ includes your name, physical address, e-mail address(es), telephone numbers, and other similar information that you provide to us by filling in forms on https://www.visit-marlow.com (our site).

This includes information provided at the time of registering to use our site, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.

In addition, we may collect and process information provided by you on publicly accessible areas of third-party sites. We do not sell your personal information.

In the case of the actions listed above, you will be able to ‘unsubscribe’ at any time. It is completely optional for you to register, participate, or otherwise provide us with Personal Information in the above situations.

We may disclose your Personal Information to any member of our group, including subsidiaries or associated entities (if applicable).

We will only share your Personal Information outside of our group with (a) your consent; (b) as required by law; (c) in the event that we sell or buy any business or assets; (d) if all or substantially all of our assets are acquired by a third party; or (e) to protect Visit Marlow, its users or the public, with companies that help us fulfil our services, and only with partners who share our commitment to protecting your online privacy.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and deliver a better, more personalised service.

They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, allowing us to customise our site according to your interests.
• To speed up your searches.
• To recognise you when you return to our site.

You can refuse to accept cookies by activating the relevant setting on your browser. However, if you do this, some parts of the site may not function correctly. Unless you have adjusted your browser settings to refuse cookies, our system will issue them automatically when you visit.

Please note that third-party services or advertisers may also use cookies, which we do not control. For more information, please refer to our Cookie Policy.

Where we store your personal data

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may be processed by staff outside the EEA who work for us or for one of our partners. Such staff may be engaged in support services among other functions. By submitting your personal data, you agree to this transfer, storing, or processing. We will take reasonable steps to ensure your data is treated securely and in line with this policy.

All information you provide is stored on secure servers. If you have a password for parts of our site, you are responsible for keeping it confidential.

While we take data protection seriously, the transmission of data over the internet is never completely secure. We cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk. Once received, we follow strict procedures to prevent unauthorised access.

How your information is used

We use the information we hold about you to:

• Ensure that content is presented in the most effective way for you and your device.
• Provide you with information, products, or services you request from us or which we believe may interest you (where you’ve consented to be contacted).
• Carry out our obligations arising from any contracts between you and us.
• Allow you to participate in interactive features when you choose to do so.
• Notify you of changes to our service.

We will not disclose your Personal Information to third parties without your consent except where outlined in this policy. If you have opted in, we may contact you with notices about new content, special offers, or updates relevant to Visit Marlow.

These communications may include post, phone calls, emails, or other methods. Any partners or contractors working on our behalf are bound to confidentiality and may only use the data to provide agreed services.

Unsubscribing and data removal

If your personal details change, or if you no longer wish to be contacted, you can correct, update, or remove your information at any time. If you need help unsubscribing from future communications, please contact us directly. We will act promptly to honour your request.

Please be aware there may be a brief period during which you still receive emails while your request is processed.

Children’s privacy

Visit Marlow does not knowingly collect Personal Information from individuals under 18 years of age. We advise parents to monitor their children’s online activity and consider tools available for creating child-safe internet environments.

Other sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policies of any external sites you visit. You are solely responsible for maintaining the confidentiality of your login credentials.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data in this way or disclose it to third parties for such purposes. You can opt out at any time by contacting us directly.

Access to information

Under the Data Protection Act, you have the right to access information held about you. A small fee may apply to cover administrative costs for providing this information.

Modifications of this policy

We may update this Privacy Policy from time to time. You are responsible for reviewing it periodically. If we use your information in a way different from what was stated when you provided it, we will notify you via email and offer you the choice of whether or not we may use it in the new manner.